VoIP Services

Enterprise-grade cloud VoIP for healthcare - crystal-clear calls, smart routing, and native integration with MedXFlow Voice AI and your EHR.

Legacy phone systems weren't built for a modern practice - or for AI. MedXFlow VoIP replaces your on-prem PBX with a HIPAA-ready cloud phone system: port your existing numbers, route calls intelligently across locations, and let MedXFlow Voice AI answer overflow and after-hours automatically. Softphones for the desk, apps for the road, and call analytics that actually tie back to bookings.

What's inside VoIP Services

  • Cloud PBX & SIP - A full hosted phone system - extensions, hunt groups, voicemail-to-email - with no devices to rack or maintain.
  • Smart call routing - Time-of-day, skills- and location-based IVR routing, with overflow and after-hours handled by MedXFlow Voice AI.
  • Number porting - Keep every number your patients already know. We port them over with zero downtime.
  • Native Voice AI hand-off - Calls flow seamlessly between your team and the AI receptionist - one system, one call log.
  • Call analytics - Volumes, wait times, missed-call recovery and outcomes, tied back to bookings and revenue.
  • Softphone & mobile - Take clinic calls from a browser or phone app - secure, recorded where required, always on your caller ID.

How it works

  1. Port your numbers - We move your existing lines to the cloud with no interruption to patients.
  2. Configure call flows - Set routing, IVR, hours and overflow - with Voice AI as the always-on backstop.
  3. Go live - Your team answers from softphones or apps; analytics and EHR write-back start day one.

What you get

  • No on-prem PBX to buy, rack or maintain
  • Lower per-minute and line costs, one predictable bill
  • Scales instantly across new providers and locations
  • One phone platform that already speaks to your AI and EHR