Patient Statements & Collections
Accurate statements, digital payment options and gentle automated follow-up - so patients understand what they owe and paying is effortless.
Patient responsibility is a growing share of revenue and the hardest to collect. MedXFlow issues clear, itemised statements across print, email and SMS, offers online and text-to-pay with payment plans, and runs a compassionate reminder cadence. Balances that remain are aged, segmented and routed appropriately - with a full record kept for every touch.
What's inside Patient Statements & Collections
- Clear itemised statements - Plain-language statements delivered by the channel each patient prefers.
- Digital & text-to-pay - Online payment, text-to-pay and card-on-file remove friction from paying.
- Payment plans - Automated instalment plans for larger balances, tracked to completion.
- Compassionate follow-up - A configurable, respectful reminder cadence - not a barrage.
How it works
- Balance finalised - After insurance posts, the patient's true responsibility is set.
- Statement delivered - Clear statements go out on the patient's preferred channel with easy payment links.
- Followed up & resolved - Reminders, plans and segmentation move balances to paid.
What you get
- Higher patient collection rates, collected sooner
- Fewer billing questions from clearer statements
- A better patient financial experience
- Aged balances segmented for the right next step
Frequently asked questions
How do you improve patient collections?
Give patients an accurate estimate up front, collect at or before the point of service, send clear itemized statements, and offer digital and text-to-pay options with payment plans. Amounts collected early are collected at a far higher rate than balances chased later.
How do you collect patient balances?
Send clear statements on the patient's preferred channel with easy payment links, keep a card on file where possible, offer instalment plans for larger balances, and run a respectful reminder cadence, with aged balances segmented for the right next step.
What is the difference between gross and net collection rate?
Gross collection rate is total payments divided by total charges; net collection rate is payments divided by the allowed amount (what you could actually collect). Net collection rate is the truer measure of how well you collect.
How do you reduce A/R days on patient balances?
Collect up front, deliver statements quickly, and automate follow-up so nothing stalls. Faster, clearer billing and digital payment options are what move patient A/R down.