Appointment Reminders

Automated text, email and voice reminders with one-tap confirm and reschedule - cutting no-shows and filling gaps, synced to your EHR schedule.

No-shows quietly drain a practice's schedule and revenue. MedXFlow reminders reach every patient on the channel they actually use - text, email or voice - with a cadence you control. Patients confirm, cancel or reschedule in one tap, and every response writes back to your EHR in real time so the front desk always sees an accurate day.

What's inside Appointment Reminders

• Multi-channel reminders - Text, email and automated voice - sent on the channel each patient prefers, in English or Spanish.
• One-tap confirm & reschedule - Patients confirm or move their appointment from the message; changes sync straight to the EHR.
• Configurable cadence - Reminder timing and follow-ups you set per visit type - a week out, the day before, the morning of.
• Waitlist backfill - When a slot frees up, the next waitlisted patient is offered it automatically - no empty chairs.

How it works

1. Schedule syncs - Appointments flow in from Epic and athenahealth automatically.
2. Reminders go out - Patients get timed reminders and confirm or reschedule in one tap.
3. The book stays full - Responses write back live, and freed slots are offered to the waitlist.

What you get

• Materially fewer no-shows and late cancellations
• A fuller schedule with automatic waitlist backfill
• Less phone time for the front desk
• Accurate, real-time schedule in your EHR