Eligibility Verification
Confirming a patient's active insurance coverage and benefits before a visit, so claims don't bounce for inactive or changed coverage.
Eligibility is consistently one of the top denial reasons, and it's the cheapest to fix - before the visit rather than after a denial. Best practice is to verify at scheduling and again shortly before the visit, since coverage changes at month boundaries.
Automating the check makes it practical to cover every appointment instead of a sample.