Denial Code CO-140: Description, Meaning and How to Fix It
The member ID and patient name on the claim do not match the payer's records.
Official description
Patient/Insured health identification number and name do not match.
Common cause
Typo in the member ID or name, or mismatched subscriber information.
How to fix it
Correct the member ID and name exactly as on the insurance card, then resubmit.
Related denial codes
- CO-27: The patient's coverage had ended before the date of service.
- CO-31: The payer cannot match the patient to a member record.
- CO-45: The amount billed is higher than the payer's contracted (allowed) rate. The difference is a contractual write-off, not a patient balance.
- CO-16: The claim is missing required information or has an error. It is almost always paired with a RARC that names the specific missing field.
- CO-97: This service is bundled into another service that was already paid, so it is not paid separately.
- CO-18: The payer received this exact claim/service already.